Customer hierarchy (2)
It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see… Read More »Customer hierarchy (2)
Search Results for: do it now
Scissor skills [guest post]
I pride myself on my ability to cut a good straight line. I enjoy the feel of scissors slicing through a fresh piece of paper:… Read More »Scissor skills [guest post]
Burn rate (4): black beans and rice (or: cutting costs for a longer runway)
Of course, efficiency is a virtue. Waste is… wasteful, makes everyone worse at their jobs, and reduces the number of possibilities open to you and… Read More »Burn rate (4): black beans and rice (or: cutting costs for a longer runway)
Burn rate (3): revenue first (better before cheaper)
Given the formula [available cash / (income – expenditure), there are two obvious ways to extend your organisation’s life: you can increase income (revenue) or… Read More »Burn rate (3): revenue first (better before cheaper)
Five Questions: Janice Whyne
The health and future of your team, project, organisation, profit margin etc. can hinge on your ability to sufficiently understand the nature of existing relationships,… Read More »Five Questions: Janice Whyne
William Slim on operations and administration
To separate operational and administrative responsibility is to break a rule I have rarely seen violated without someone paying a heavy penalty. Viscount William Slim… Read More »William Slim on operations and administration
A frog a day…
Killing “big frogs” (sorry Kermit) has become a shorthand among a group of friends of mine for getting important done. I trace it back to… Read More »A frog a day…
Ben Horowitz on leadership and management
Can you think about systems? Can you think about how broad-scale systems interactions occur and what the implications are? … In order to make that… Read More »Ben Horowitz on leadership and management
Ben Horowitz on leadership and making unpopular decisions
This is from Ben Horowitz in a fantastic interview on building a successful culture in your organisation. Highly recommend. If you make decisions that everybody… Read More »Ben Horowitz on leadership and making unpopular decisions
While the iron is hot
Of course it’s a good idea to strike while the iron is hot. If striking iron is what you do and you find some hot… Read More »While the iron is hot